MojoKnows offers products and services for visitors to Australia – our aim is to make your stay as pleasant as possible. We offer prepaid australian SIM Cards for mobile phones, Internet access on the go and practical accessories for mobile phones. We also offer a unique tax file number application service that allows you to receive your tax file number for your Working Holiday Visa via text message and email, and our mail redirection services ensures that you can read your postal mail on the go, even on your smartphone - and we pride ourselves on our customer support! Please also visit our Twitter page where we give practical tips for travelling in Australia.
your wifi box is really good, Large Praise
Daniela from Berlin
I've said it before - your service really is 1st class. I will definitely recommend you to my friends.
Michael S.
Unusually good service
Ilya from Mühltal in Germany
you are great
Dominique from Switzerland
Perfect service
Raquel from Swizterland
The Traveller package was exellent! it helped me alot - thanks thanks
Andre from Visbek, Germany
The Sim-City-Pack really thrilled me. There wasn't even one problem, and it was extremely cheap. i didn't even use up all the initial balance!
Wolfgang from Kingsfield, Germany
very good service and a great website
Wolfgang from München, Germany
facebook on your phone is really free!? how cool is that!
Changes to the rules governing the activation of prepaid SIM cards in Australia
On Monday May 30th 2016 the Department of Immigration has enforced a tightening of the rules around the activation of prepaid mobile SIM Cards in Australia.
Background
In order to activate an Australian SIM Card the identity of the user of the SIM card has to be verified. Australians can use their drivers license for this, but visitors from other countries always had to use their foreign passport
together with the associated visitor Visa as a means of identification.
Prior to May 30th 2016 your prepaid SIM card could be activated as soon as your visa for your trip to Australia had been issued. As visas are usually issued anywhere between a couple of days and several months prior to your
arrival in Australia, that meant it was easily possible to activate your SIM card while you were still at home, i.e. prior to arriving in Australia.
When you activate your SIM card the validity of your visa is checked, and with the change effected on May 30th 2016 your visa is now 'validated' only once you have cleared customs in Australia.
This means that the activation of your SIM card is now possible as soon as you arrive in Australia, but not earlier.
Changes to MojoKnows products
MojoKnows has always put customer service first - we assist you with the activation process of your SIM card, and as a result, there is no need for you to spend any extra time with these sometimes difficult processes.
That means that as a MojoKnows customer, the changes for you are actually minor - rather than being able to use your MojoKnows product immediately after landing, you have a delay of - usually - about two hours until you can use it;
you don't need to do anything extra - simply put your australian SIM card in your phone when you arrive, and turn the phone off and on again after two hours. You will get a text message from us when your service is active.
Your SIM card is usually active (ready to use) within 2 hours of your arrival in Australia, so you can make and receive calls, send and receive SMS and use the mobile Internet then. In order for us to be able to deliver this service to you it's important that you advise us of your arrival details when you order.
Because your mobile number gets assigned when the SIM card is activated, we will advise that number to you when your SIM card has been activated.
You can start to add credit to your service as soon as your SIM Card is active.
If it is important to you to receive your Australian mobile number before you arrive, you can pick one of our premium packages like the AnywherePlus Package
Your SIM card is usually active (ready to use) within 2 hours of your arrival in Australia, so you can make and receive calls, send and receive SMS and use the mobile Internet then. In order for us to be able to deliver this service to you it's important that you advise us of your arrival details when you order.
Because your mobile number gets assigned when the SIM card is activated, we will advise that number to you when your SIM card has been activated.
You can start to add credit to your service as soon as your SIM Card is active.
If it is important to you to receive your Australian mobile number before you arrive, you can pick one of our premium packages like the AnywherePlus Package
Your SIM card is usually ready to use within 2 hours of your arrival in Australia, so you can make and receive calls, send and receive SMS and use the mobile Internet then. In order for us to be able to deliver this service to you it's important that you advise us of your arrival details when you order.
Because your mobile number gets assigned when the SIM card is activated, we will advise that number to you when your SIM card has been activated.
If it is important to you to receive your Australian mobile number before you arrive, you can pick one of our premium packages like the AnywherePlus Package
TableSIM products are usually ready to use within 2 hours of your arrival in Australia, so you can use the mobile Internet then. In order for us to be able to deliver this service to you it's important that you advise us of your arrival details when you order.
Your SIM card is usually active (ready to use) within 2 hours of your arrival in Australia, so you can make and receive calls, send and receive SMS and use the mobile Internet then. In order for us to be able to deliver this service to you it's important that you advise us of your arrival details when you order.
You get your australian mobile number already when we ship your order, usually several weeks before you depart to Australia. This remains the same as before for these premium packages.
You can check your balance via your phone by calling #100# (Explorer) or #100*2# (all other packages) as soon as the SIM is active; the more advanced balance checks on the MojoKnows website are availabe to you within 48 hours of your arrival.
WifiBox and WifiPlug products are usually active (ready to use) within 2 hours of your arrival in Australia, so you can access the Internet with them then. In order for us to be able to deliver this service to you it's important that you advise us of your arrival details when you order.
You can check your balance by visiting http://m.telstra.com on a device that is connected to your WifiBox / WifiPlug via Wifi; the more advanced balance checks on the MojoKnows website are availabe to you within 48 hours of your arrival.
Any products or services not listed above are not affected by these changes to Australian Immigration procedures.
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